Refund & Return Policy

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 🚚Refund & Return Policy

Thank you for shopping at Shajpata.com. We value your satisfaction and want to ensure a smooth shopping experience. Please read our Refund & Return Policy carefully.

1. Eligibility for Returns

You may request a return or exchange if:

  • The product you received is defective, damaged, or incorrect.
  • You notify us within 3 days of receiving your order.
  • The product is unused, in its original packaging, and in the same condition as received.

2. Non-Returnable Items

Certain items cannot be returned, including:

  • Products that have been used, damaged by the customer, or not in original condition.
  • Personal care items (e.g., cosmetics, skincare, undergarments) due to hygiene reasons.
  • Discounted, clearance, or “Final Sale” items.

3. Return Process

  1. Contact our customer support team at support@shajpata.com or call [+880XXXXXXXXXX] within 3 days of delivery.
  2. Provide your order number, product details, and the reason for return.
  3. Our team will guide you through the return or exchange process.
  4. Once approved, return the product via courier to the address provided by our support team.

4. Refunds

  • After receiving and inspecting the returned product, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed within 7–10 business days to your original payment method.
  • Cash on Delivery (COD) orders will be refunded via bank transfer or mobile banking (e.g., bKash/Nagad/DBBL).

5. Exchanges

If you receive a defective or incorrect item, you may request a replacement (subject to availability). If the replacement is not available, a refund will be issued.

6. Shipping Costs

  • Customers are responsible for return shipping costs unless the return is due to our error (wrong or defective product).
  • Shipping charges paid at the time of order are non-refundable.

7. Contact Us

For questions about returns or refunds, please reach out to us:

📧 Email: support@shajpata.com
📞 Phone: [+880XXXXXXXXXX]
🌐 Website: www.shajpata.com

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